TERMS OF SERVICE
Level 1 works hard to ship orders in as timely and efficient a manner as possible. Most orders received between Monday and Friday are shipped within two business days, though during the Holidays, special sales and when back-ordered products are finally in stock, it may take a few extra days to get things shipped.
We provide our customers with a variety of shipping options with pricing based on the weight of their order, the area (or Country) to which the order is being shipped, and the amount of time allotted for the shipment to arrive at its destination.
Level 1 is not responsible for undeliverable orders due to incorrect or inaccurate address information provided by our customers, or packages lost in transit, though we'll do our best to help resolve any situations that come up!
International customers: Orders shipped via the Priority International
option typically take 6-10 business days to arrive and come with
a tracking number. Orders placed with the First-Class International
option typically take 2-4 weeks to arrive and do not come with tracking number!
Just a heads up that your order may be subject to import duties and taxes which are not included in the total cost of your order. If you’re unsure whether or not this will apply to you, please check with your local customs office before you proceed. Unfortunately we cannot cover the cost if you were to incur any. Thanks again for the support.
You can track the status of your order in your account.
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from level1productions.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal accounts, ApplePay accounts), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services or events.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- e-mail Newsletter: https://level1productions.us6.list-manage.com/unsubscribe?u=cbfd4d4017389394e5421ae7a&id=73da78df25
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at CustomerService@level1productions.com or by mail using the details provided below:
Level 1
916 Inca Street Denver Colorado US 80204
RETURN POLICY
Level 1 believes in a 100% money back guarantee on ALL of our DVDs, clothing, and accessories. If you are not satisfied with your purchase for any reason, unopened, or unused items may be returned within 30 days of receipt for a full refund or exchange (note: Shipping costs will still apply). Final sale and sale items are excluded. Defective items may be returned after use up to 30 days for refund or exchange. We may refuse the right to return items that are damaged from heavy wear and tear or washing.
To return your items or receive a replacement:
1. Contact Level 1 at customerservice@level1productions.com. In the subject line, please specify 'refund' or 'replacement'.
2. Include your order confirmation number, name, address, and reason for return in the body of the email.
3. We'll email you back with an RMA (Return Merchandise Authorization) Number
4. Include a note with your return, noting the RMA number, reason for return, and
5. Send the package to:
Level 1
Attn: Returns
916 Inca Street
Denver, CO 80204
U.S.A.
6. If you're requesting an exchange, a replacement item will be shipped upon receipt of the original item. Additional shipping charges may apply.