Level 1 believes in a 100% money back guarantee on ALL of our DVDs, clothing, and accessories. If you are not satisfied with your purchase for any reason, unopened, or unused items may be returned within 30 days of receipt for a full refund or exchange (note: Shipping costs will still apply). Defective items may be returned after use up to 30 days for refund or exchange. We may refuse the right to return items that are damaged from heavy wear and tear or washing.
You can track the status of your order in your account.
After login you can change your contact info, see your previous orders and - if ordered via Priority Mail or FedEx - find the tracking number of your shipped orders.
Level 1 works hard to ship orders in as timely and efficient a manner as possible. Most orders received between Monday and Friday are shipped within two business days, though during the Holidays and when back-ordered products are finally in stock, it may take a few extra days to get things shipped.
“Shipped” means the order is packed, labeled, and ready for carrier pick up. Couriers pick up only on business days (Monday through Friday, excluding holidays). Pick-up times vary due to driver schedules, traffic, weather, and other factors. Orders shipped late in the day or on weekends may not be picked up until the next business day. Please do not worry if tracking results are not immediately available or if old tracking information appears. Carriers take up to two business days to update information on their web sites. Carriers may reuse tracking numbers and won’t remove old records until they post new activity.
Level 1 is not responsible for undeliverable orders due to
incorrect or inaccurate address information provided by our customers, or packages lost in transit, though we'll do our best to help resolve any situations that come up!
International customers: Orders shipped via the Priority International option typically take 6-10 business days to arrive and come with a tracking number. Orders placed with the First-Class International option typically take 2-4 weeks to arrive and do not come with tracking number!
Just a heads up that your order may be subject to import duties and taxes which are not included in the total cost of your order. If you’re unsure whether or not this will apply to you, please check with your local customs office before you proceed. Unfortunately we cannot cover the cost if you were to incur any. Thanks again for the support.
Probaby yes! We ship worldwide with a few exclusions. We currently offer shipping options through both USPS, FedEx and DHL and strongly suggest going with International Priority through USPS or any of the shipping methods offered by Fedex or DHL. First Class International might be the cheapest method, but lack of insurance and tracking info makes this the least reliable option.
Yup. We frequently offer internships throughout the year, but please don’t contact us if you’re looking for us to teach you how to film, edit, think its an opportunity to go skiing with Tom Wallisch. Our internships are awesome learning experiences for hardworking and driven people looking to get their feet wet, but you’ll get out of it what you put into it! Check back regularly at on ourJOBSpage for info!
Level 1 doesn’t actually “sponsor” anyone, but if you want some free gear and think you can hang with the rest of the crew, check out theSuperunknown contest!
YES! Level 1 makes some pretty fresh stickers in a variety of shapes,
colors, and sizes.Order some up directly through the Level 1 store!
Yes you can. Please send us an email at info@level1productions.com and tell us about your event and what movie you are interested in showing.
Yes- but we’re a pretty small and tight-knit family so we’re only looking for truly exceptional folks when/if we’re bringing someone onto our team. We do run internships throughout the year, occasionally have openings for editors, filmers, and office staff, and are always interested in working with folks who think they have something special to offer.
Check back-job openings will be posted when available.
In the meantime, you’re welcome to contact us
at jobs(at)level1productions.com for more info.
Level 1 is a full service production team that’s always looking for interesting projects to get on board with. With a world class group of Directors, Producers, Camera Operators and Art Directors we’re ready to produce your project from
the ground up or connect the dots as a part of a team for your commercial, documentary, music video, short film, lookbook or feature.
Check out www.level1.us for our reel and work samples.
For inquiries, quotes, or other info please contact:
Josh Berman
josh(at)level1productions.com
Check out the Superunknown contest- what we consider the original (and best!) video talent search contest out there. This is a great way for you to get noticed by Level 1 (and the rest of the ski industry!) and get your name out there.
If you think you’re REALLY special you can skip the contest and just send us a link to your latest mindblowing edit at info(at)level1productions.com!
Right now you can either purchase Level 1 gear direct through the Level 1 online store or at our brick and mortar store at 916 Inca St, Denver CO 80204
Practice, practice, and more practice.
Once you’ve got your $#!t dialed and you really think you’ve got what it takes to film with one of the hardest working crews out there, send us a link to your demo
reel at jobs(at)level1productions.com
Being a pro skier takes years of hard work, lots of skill and talent, a positive attitude, and at least a little bit of luck. It might be one of the best jobs in the world, but it's a job like any other in the sense that its not all about chicks, parties, and endless pow turns and park laps. Think you’ve got what it takes? See above!
We're editing on Adobe Premiere Pro including everything the Adobe Creative Suite has to offer.