Refund policy

Level 1 believes in a 100% money back guarantee on ALL of our DVDs, clothing, and accessories. If you are not satisfied with your purchase for any reason, unopened, or unused items may be returned within 30 days of receipt for a full refund or exchange (note: Shipping costs will still apply). Final sale and sale items are excluded. Defective items may be returned after use up to 30 days for refund or exchange. We may refuse the right to return items that are damaged from heavy wear and tear or washing.

To return your items or receive a replacement:

1. Contact Level 1 at customerservice@level1productions.com. In the subject line, please specify 'refund' or 'replacement'.

2. Include your order confirmation number, name, address, and reason for return in the body of the email.

3. We'll email you back with an RMA (Return Merchandise Authorization) Number

4. Include a note with your return, noting the RMA number, reason for return, and

5. Send the package to:

Level 1
Attn: Returns
916 Inca Street
Denver, CO 80204
U.S.A.

6. If you're requesting an exchange, a replacement item will be shipped upon receipt of the original item. Additional shipping charges may apply.