Terms of service

Level 1 works hard to ship orders in as timely and efficient a manner as possible. Most orders received between Monday and Friday are shipped within two business days, though during the Holidays, special sales and when back-ordered products are finally in stock, it may take a few extra days to get things shipped.

We provide our customers with a variety of shipping options with pricing based on the weight of their order, the area (or Country) to which the order is being shipped, and the amount of time allotted for the shipment to arrive at its destination.

Level 1 is not responsible for undeliverable orders due to incorrect or inaccurate address information provided by our customers, or packages lost in transit, though we'll do our best to help resolve any situations that come up!

For orders with Free Shipping, customers will be responsible for shipping costs of returns or exchanges.

International customers: Orders shipped via the Priority International option typically take 6-10 business days to arrive and come with a tracking number. Orders placed with the First-Class International option typically take 2-4 weeks to arrive and do not come with tracking number!

You can track the status of your order in your account. After login you can change your contact info, see your previous orders and - if ordered via Priority Mail or FedEx - find the tracking number of your shipped orders.

By agreeing to receiving text messages with news and offers you consent to receiving automated marketing by text message (SMS) through an automatic telephone dialing system. Consent is not a condition to purchase. Message and Data rates apply. Reply STOP to unsubscribe. Reply HELP for help. Message frequency varies. Msg & data rates may apply.