FAQ
Can I return or exchange my order?
Can I get an internship at Level 1?
Can I get sponsored by Level 1?
Can I get stickers?
Do you hire?
Do you produce other content besides skiing?
Do you ship to my country?
How can I become an athlete for Level 1?
How can I find shops in my town, that sell Level 1 merch?
How can I get in touch with one of the athletes?
How do I become a filmer for Level 1?
How do I become a pro skier?
What editing software do you use?
Where is my order?
RETURN POLICY
Level 1 believes in a 100% money back guarantee on ALL of our DVDs,
clothing, and accessories. If you are not satisfied with your purchase for
any reason, unopened, or unused items may be returned within 30 days
of receipt for a full refund or exchange (note: Shipping costs will still apply).
Defective items may be returned after use up to 30 days for refund or exchange.
We may refuse the right to return items that are damaged from heavy wear
and tear or washing.
All sale items are excluded from the return policy.
For orders that qualified for Free Shipping, customers will be responsible for shipping costs of returns or exchanges.
To return your items or receive a replacement:
1. Contact Level 1 at customerservice@level1productions.com.
In the subject line, please specify 'RETURN'.
2. Include your order confirmation number, name, address,
and reason for return in the body of the email.
3. We'll email you back with an RMA (Return Merchandise Authorization) Number
4. Include a note with your return, noting the RMA number,
reason for return, and
5. Send the package to:
Level 1
Attn: Returns
916 Inca Street
Denver, CO 80204
U.S.A.
6. If you're requesting an exchange, a replacement item will be
shipped upon receipt of the original item. Additional shipping charges may apply.
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from level1productions.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal accounts, ApplePay accounts), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services or events.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- e-mail Newsletter: https://level1productions.us6.list-manage.com/unsubscribe?u=cbfd4d4017389394e5421ae7a&id=73da78df25
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at CustomerService@level1productions.com or by mail using the details provided below:
Level 1
916 Inca Street Denver Colorado US 80204
TERMS OF SERVICE
Level 1 works hard to ship orders in as timely and efficient
a manner as possible. Most orders received between Monday
and Friday are shipped within two business days, though during
the Holidays, special sales and when back-ordered products are
finally in stock, it may take a few extra days to get things shipped.
We provide our customers with a variety of shipping options with
pricing based on the weight of their order, the area (or Country)
to which the order is being shipped, and the amount of time allotted
for the shipment to arrive at its destination.
Level 1 is not responsible for undeliverable orders due to incorrect
or inaccurate address information provided by our customers,
or packages lost in transit, though we'll do our best to help
resolve any situations that come up!
International customers: Orders shipped via the Priority International
option typically take 6-10 business days to arrive and come with
a tracking number. Orders placed with the First-Class International
option typically take 2-4 weeks to arrive and do not come with tracking number!
Just a heads up that your order may be subject to import duties and taxes which are not included in the total cost of your order. If you’re unsure whether or not this will apply to you, please check with your local customs office before you proceed. Unfortunately we cannot cover the cost if you were to incur any. Thanks again for the support.
You can track the status of your order in your account.
FAQ
Can I get an internship at Level 1? [Back to Top]
Yup. We frequently offer internships throughout the year,
but please don’t contact us if you’re looking for us to teach
you how to film, edit, think its an opportunity to go skiing
with Tom Wallisch. Our internships are awesome learning
experiences for hardworking and driven people looking to
get their feet wet, but you’ll get out of it what you put into it!
Check back regularly at on our JOBS page for info!
Can I get sponsored by Level 1? [Back to Top]
Level 1 doesn’t actually “sponsor” anyone, but if you want
some free gear and think you can hang with the rest of the crew,
check out the Superunknown contest!
Can I get stickers? [Back to Top]
YES! Level 1 makes some pretty fresh stickers in a variety of shapes,
colors, and sizes. Order some up directly through the Level 1 store!
We’ve also been known to throw in some stickers with larger product orders.
Do you hire? [Back to Top]
Yes- but we’re a pretty small and tight-knit family so we’re only
looking for truly exceptional folks when/if we’re bringing someone
onto our team. We do run internships throughout the year,
occasionally have openings for editors, filmers, and office staff,
and are always interested in working with folks who think they
have something special to offer.
Check back- job openings will be posted when available.
In the meantime, you’re welcome to contact us
at jobs(at)level1productions.com for more info.
Do you produce other content besides skiing? [Back to Top]
Level 1 is a full service production team that’s always looking
for interesting projects to get on board with. With a world class
group of Directors, Producers, Camera Operators and
Art Directors we’re ready to produce your project from
the ground up or connect the dots as a part of a team
for your commercial, documentary, music video,
short film, lookbook or feature.
Check out www.level1.us for our reel and work samples.
For inquiries, quotes, or other info please contact:
Josh Berman
josh(at)level1productions.com
Do you ship to my country? [Back to Top]
We ship to almost every country in the world.
We currently offer shipping options
through both USPS and Fedex and strongly suggest going
with International Priority through USPS or any of the
shipping methods offered by Fedex. First Class International
might be the cheapest method, but lack of insurance and
tracking info makes this the least reliable option.
How can I become an athlete for Level 1? [Back to Top]
Check out the Superunknown contest- what we consider
the original (and best!) video talent search contest out there.
This is a great way for you to get noticed by Level 1
(and the rest of the ski industry!) and get your name out there.
If you think you’re REALLY special you can skip the contest
and just send us a link to your latest mindblowing edit at info(at)level1productions.com!
How can I find shops in my town, that sell Level 1 merch? [Back to Top]
Right now you can either purchase Level 1 gear direct through
the Level 1 online store or at our brick and mortar store at
916 Inca St, Denver CO 80204.
How can I get in touch with one of the athletes? [Back to Top]
Sorry, we can’t give you their cell phone numbers or personal
email addresses- your best bet is to hit them up on their
Facebook fan pages. Check the athlete pages for direct
links to their Facebook fan pages and Twitter accounts!
How do I become a filmer for Level 1? [Back to Top]
Practice, practice, and more practice.
Once you’ve got your $#!t dialed and you really think
you’ve got what it takes to film with one of the hardest
working crews out there, send us a link to your demo
reel at jobs(at)level1productions.com or try our annual Filmerunknown Contest.
How do I become a pro skier? [Back to Top]
Being a pro skier takes years of hard work, lots of skill and talent,
a positive attitude, and at least a little bit of luck. It might be
one of the best jobs in the world, but it's a job like any other
in the sense that its not all about chicks, parties, and endless
pow turns and park laps. Think you’ve got what it takes? See above!
What editing software do you use? [Back to Top]
We're editing on Adobe Premiere Pro including everything the
Adobe Creative Suite has to offer.
Where is my order? [Back to Top]
You can track the status of your order in your account.
After login you can change your contact info, see your
previous orders and - if ordered via Priority Mail or FedEx
- find the tracking number of your shipped orders.
Level 1 works hard to ship orders in as timely and efficient
a manner as possible. Most orders received between
Monday and Friday are shipped within two business days,
though during the Holidays and when back-ordered products
are finally in stock, it may take a few extra days to get things shipped.
“Shipped” means the order is packed, labeled, and ready
for carrier pick up. Couriers pick up only on business days
(Monday through Friday, excluding holidays). Pick-up times
vary due to driver schedules, traffic, weather, and other factors.
Orders shipped late in the day or on weekends may not be picked
up until the next business day. Please do not worry if tracking
results are not immediately available or if old tracking information
appears. Carriers take up to two business days to update
information on their web sites. Carriers may reuse tracking
numbers and won’t remove old records until they post new activity.
Level 1 is not responsible for undeliverable orders due to
incorrect or inaccurate address information provided by
our customers, or packages lost in transit, though we'll
do our best to help resolve any situations that come up!
International customers: Orders shipped via the Priority International
option typically take 6-10 business days to arrive and come with
a tracking number. Orders placed with the First-Class International
option typically take 2-4 weeks to arrive and do not come with tracking number!
Just a heads up that your order may be subject to import duties and taxes which are not included in the total cost of your order. If you’re unsure whether or not this will apply to you, please check with your local customs office before you proceed. Unfortunately we cannot cover the cost if you were to incur any. Thanks again for the support.
